The Conversations tab in DoorSpot is your hub for all active communication. Here, you can view, manage, and respond to ongoing conversations with clients, guests, vendors, and other contacts.
Instead of switching between email, phone, and text separately, Conversations centralizes all your communication in one place so nothing gets lost. To open it, go to Communications → Conversations.
Within the Conversations tab, you can:
View Active Threads – All current and past communication threads are stored here.
Send Messages Directly – Respond to messages in real time using text (SMS) or email.
Send message templates - use the dropdown menu to access and share templates. Templates will pull information from the reservation and contact profile to fill in placeholders.
Track Replies – Every response is logged into the same thread for clear visibility.
Attach Files – Share important documents, images, or forms directly within a conversation.
See Thread History – Review previous communication to ensure consistency and avoid miscommunication.
▶️View the following GIF to see how to access and send message templates from the Conversations tab.
Use Conversations on a phone or tablet
Conversations adapts to the width of your screen, so you can read and reply from a phone or tablet.
Phone: The conversation list fills the screen. Tap a conversation to open it full screen, then read and reply from there. Contact details open full screen as well. The back arrow, or your browser's Back button, steps from contact details to the conversation to the list.
Tablet: The conversation list and the open conversation appear side by side. Contact details open as an overlay.
Wide screen: The list, the open conversation, and the contact details appear side by side in three panes.